Terms of Service

Welcome to CertiPass! These terms govern your use of our realistic cloud certification preparation platform. By using our services, you agree to these terms.

Quick Summary

CertiPass provides realistic certification preparation services. Using our platform means you agree to these terms, including payment obligations, appropriate usage, and our intellectual property rights.

Acceptance of Terms

By accessing or using CertiPass, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access or use our services.

Who Can Use CertiPass

Age Requirement: You must be at least 16 years old

Legal Capacity: You must have the legal authority to enter into binding agreements

Account Responsibility: You're responsible for maintaining account security

Accurate Information: You must provide truthful and current information

Acceptable Use Policy

Permitted Uses

Personal Study: Using CertiPass for your own certification preparation
Educational Purposes: Teachers and trainers may use content for classroom instruction
Corporate Training: Organizations may use CertiPass for employee certification programs
Study Groups: Sharing progress and discussing questions in study groups

Prohibited Activities

Content Scraping: Automated extraction of questions, answers, or explanations
Resale or Distribution: Selling, licensing, or distributing our content
Account Sharing: Sharing credentials or allowing multiple users per account
System Abuse: Attempting to overload, hack, or interfere with services

Enforcement

Violations may result in warnings, feature restrictions, account suspension, or termination. We reserve the right to take appropriate action at our discretion.

Intellectual Property Rights

Our Content and Technology

Platform Ownership: CertiPass owns all rights to the platform, including code and proprietary systems
Content Creation: Questions and explanations developed using our proprietary methods
Trademarks: CertiPass and our logos are registered trademarks

Your Rights

Study License: Non-exclusive license to use our content for personal study
Progress Data: You own your study progress and performance analytics
Feedback Rights: By providing feedback, you grant us rights to use it

Service Availability and Support

Service Level

Uptime Target: 99.9% availability (excluding maintenance)
Maintenance: Scheduled maintenance announced 24 hours in advance
Global Availability: Services available worldwide

Support Tiers

Free Tier

3-5 days

Community forum, email support

Premium

Same day

Priority email, chat support

Disclaimers and Limitations

Important Disclaimers

No Guarantee of Passing: CertiPass helps you prepare but doesn't guarantee you'll pass your certification exam
Unofficial Preparation: We're not affiliated with AWS, Microsoft Azure, or Google Cloud Platform
Question Content: Practice questions are designed to simulate real exam scenarios and may not reflect actual exam content; always verify information with official sources

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability is limited to the amount you paid in the 12 months before the claim
We're not liable for indirect, incidental, or consequential damages
We're not responsible for failures of third-party services (AWS, Stripe, etc.)

Termination

Termination by You

You may cancel your account at any time through settings
Cancel subscriptions to stop future billing

Termination by Us

We may terminate your account for:

Breach of these terms or acceptable use policy
Failed payments or chargebacks
Illegal activity or abuse of systems

Governing Law and Disputes

Dispute Resolution Process

Informal Resolution: Contact us first to resolve disputes informally

Mediation: If informal resolution fails, disputes may go to mediation

Arbitration: Binding arbitration for disputes over $10,000

Professional cloud certification practice platform