Troubleshooting Google Workspace User Access Issues Lab

INTERMEDIATE
90 minutes
5 tasks

In this lab, you will learn how to identify and resolve common Google Workspace user access issues using the Admin Console. You will troubleshoot problems related to user account passwords, access permissions, and SAML SSO configurations. Additionally, you will leverage audit logs and interpret them to identify any unauthorized access attempts.

Scenario

Your organization has recently migrated to Google Workspace, but some users are experiencing access issues. As a Workspace Administrator, you are tasked with resolving these issues to ensure seamless access for all employees. The company emphasizes security and compliance, so you need to ensure that all solutions meet these standards.

Learning Objectives

  • Identify and resolve user password issues
  • Troubleshoot SAML SSO configurations
  • Analyze audit logs for unauthorized access attempts

tasks (5)

task 1: Identify User Password Issues

15 min

task 2: Troubleshoot SAML SSO Configuration

20 min

task 3: Analyze Audit Logs for Unauthorized Access Attempts

20 min

task 4: Verify User Account Recovery Settings

15 min

task 5: Recommend Practices for User Lifecycle Management

20 min

Prerequisites

  • Familiarity with Google Workspace Admin Console
  • Basic understanding of SAML SSO

Skills Tested

Navigating the Admin consoleInterpreting audit logsResolving user access issues
    Troubleshooting Google Workspace User Access Issues Lab - Hands-On Lab - CertiPass