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Troubleshooting Common Google Workspace Issues: Gmail and Calendar

INTERMEDIATE
110 minutes
5 tasks

In this lab, you will simulate common administrative tasks related to Gmail and Google Calendar troubleshooting. You will learn how to navigate the Admin console, interpret audit logs, and diagnose email delivery issues. Additionally, you will explore common calendar synchronization problems and how to resolve sharing and permission issues within Google Calendar.

Scenario

ACME Corp is facing challenges with email delivery and calendar sharing issues. As an associate Google Workspace administrator, you're tasked to resolve these issues swiftly to ensure business continuity. ACME relies heavily on Gmail for communication and Google Calendar for meeting coordination.

Learning Objectives

  • Use the Admin console to access audit logs.
  • Interpret log entries to identify unusual activities or issues.
  • Troubleshoot email delivery issues using Email Log Search.
  • Resolve calendar synchronization and sharing issues.

tasks (5)

task 1: Access and review audit logs in the Admin console.

15 min

task 2: Use Email Log Search to troubleshoot email delivery issues.

20 min

task 3: Troubleshoot Google Calendar synchronization and sharing issues.

25 min

task 4: Recommend solutions for mail delivery with SPF/DKIM configuration.

30 min

task 5: Enable logging for detailed Meet quality assessments.

20 min

Prerequisites

  • •Basic understanding of Google Workspace services.
  • •Experience with the Google Admin console.

Skills Tested

Navigating the Admin console to access audit logs.Interpreting log entries to identify error messages or patterns.Using Email Log Search to identify email delivery issues.Troubleshooting calendar synchronization and sharing issues.

References

    Troubleshooting Common Google Workspace Issues: Gmail and Calendar - Hands-On Lab - CertiPass